Looking to return or exchange your order…take a look at the information below

Here are our guidelines for returns and exchanges:

    • We only accept items in the condition you received it. We will not do returns/exchanges for products that have been used, worn, washed or otherwise damaged.
    • Feels Like Kansas City will take care of all reshipping costs for damaged or incorrect items sent. You must pay for return shipping if Feels Like Kansas City is not at fault (i.e. ordering the wrong size, item, or quantity). 
    • Products can be returned within 14 days of initial purchase. Returns/exchanges must go through our fulfillment center.

If you would like to make an online return or exchange your item for another size or style, please send to:


11025 Westlake Drive

Charlotte, NC 28273

If you have any other questions please reach out to and we will take care of you!

Thank you!

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